• Terms and Conditions

  • Covid-19 update

    Your safety and the safety of our staff are of paramount importance. Please take note of the following information.

     

    From December 17, 2021 the Queensland Government requires that all people aged 16 years and over be fully vaccinated prior to attending an outdoor entertainment activity such as a tourism experience. You will one asked to confirm the vaccination status of all persons in your group at the time of booking your cruise and proof of vaccination will be required via the “Queensland Check In App” prior to boarding. 

     

    If anyone has any of the flu like symptoms associated with COVID19 (Fever, Sore Throat, Cough, Runny Nose, Shortness of Breath etc.) they must not attend. Please call us on 0414 990 708 as early as possible and we will arrange an alternative date.

     

    Please note that there will be no refunds for any cruise bookings cancelled on the day of the cruise due to guest vaccination status.

     

    Wet / inclement weather

     

    Cruises cancelled due to wet / inclement weather will be rescheduled wherever possible. If rescheduling is not possible, the following refunds apply for weather related cancellations:

    • Standard cruises – full refund less any credit card fees charged (if applicable)
    • Sandbar picnics – full refund on the Noosa Dreamboats cruise component less a $50 administration fee and any catering charges that cannot be recouped
    • Cruise & restaurant packages – full refund on the Noosa Dreamboats cruise component less a $50 administration fee. No refund on the other suppliers’ components, which can still be provided regardless of the weather
    • Wedding charters and elopement packages – please see our wedding charter terms and conditions

     

    Maximum capacity

    Noosa Dream is a compact speed boat and we are required to comply with passenger number and total weight restrictions. Your group can have up to 5 persons provided that their combined weight does not exceed 425 kg. If the combined weight of your group exceeds 425kg it will be necessary for your skipper to limit the number of passengers boarding the boat.

     

    Cancellations by customer

    COVID 19 update:

    Please note: From December 17 2021 there will be no refunds for cruises cancelled on the day of the cruise due to guest vaccination status.

    Standard cruises:

    • Within 3-7 days of departure, 85% refund
    • Within 48 hrs of departure, no refund
    • Failure to board, no refund

     

    Wedding cruises and Elopement Packages:

     

    Special packages and sandbar picnics:

    • Within 3-7 days of departure, 75% refund
    • Within 48 hrs of departure, no refund
    • Failure to board, no refund

     

    Gift Vouchers

    • Gift vouchers expire 1 year after the purchase date. In the event that we are unable to provide the service included in the voucher during that period we will provide a refund equivalent to the original purchase price of the voucher. Gift Vouchers are otherwise not refundable and cannot be redeemed for cash.

     

    Jetty usage and jetty fee surcharges

    • You can begin and/or end your cruise at Rickys Restaurant jetty on Noosa Sound only if you are dining at Rickys or Rock Salt before or after your cruise. We will ask you which restaurant you are dining at when you make your booking.
    • A jetty fee surcharge applies for each use of the Sofitel Noosa Pacific Resort jetty. You will be advised of surcharges at the time of booking and it will be added to the price of your cruise or package.
    • We charge an additional $25 travel time fee for bookings requiring pick up at the jetty at Laburnum Park at Noosaville (Noosa Waters) and jetties along Gympie Terrace in Noosaville.

     

    Credit, Debit and Prepaid card payment surcharges

     

    Surcharges apply for payments made over the phone via Visa and MasterCard credit cards (1.5%) and Visa and MasterCard Debit and Prepaid cards (0.85%). For payments made via our online booking system surcharges apply for credit card payments made via Stripe (1.8%) and via PayPal (2.6%). No surcharges apply for payments made via direct bank transfer.