Your safety and the safety of our staff are of paramount importance. Please take note of the following information.
At present we have a 4 person group limit on all our cruises and packages with 3 sitting in the rear seat and 1 in the front.
If any of you have any of the flu like symptoms associated with COVID19 (Fever, Sore Throat, Cough, Runny Nose, Shortness of Breath) you must not attend. Please call us on 0414 990 708 as early as possible and we will arrange an alternative date with you.
As an added precaution we will contact you the day before your cruise to check whether you or the other passengers have any of the above symptoms.
At present, we are required by the Queensland Government to collect the name, address and mobile phone number of all passengers and to hold that information for 56 days. If you have not already provided that information to us by email, we will ask for these details when we call the day before your cruise.
Upon your arrival at the jetty and during your cruise we are required to practise physical distancing of 1.5 metres from people who are not from your household, so there won’t be any physical contact between yourselves and the Skipper. Alcohol based sanitiser will be provided for your hands before entering the boat.
The boat is cleaned before and after each cruise for your safety and convenience.
During this time our cancellation policies are more flexible. If you are unable to attend your cruise due to illness we will endeavour to reschedule your cruise to a mutually suitable time. If that is not possible we will provide a refund, less any bank fees.
Cruises cancelled due to wet / inclement weather will be rescheduled wherever possible. If rescheduling is not possible, the following refunds apply for weather related cancellations:
COVID-19 Update: At present we have a 4 person limit on all our cruises and packages. For 4 person bookings at least 3 people must be from the same family or household.
Noosa Dream is a compact speed boat and we are required to comply with passenger number and total weight restrictions. Your group can have up to 5 persons provided that their combined weight does not exceed 425 kg. If the combined weight of your group exceeds 425kg it will be necessary for your skipper to limit the number of passengers boarding the boat.
Surcharges apply for payments made over the phone via Visa and MasterCard credit cards (1.5%) and Visa and MasterCard Debit and Prepaid cards (0.85%). For payments made via our online booking system surcharges apply for credit card payments made via Stripe (1.8%) and via PayPal (2.6%). No surcharges apply for payments made via direct bank transfer.